Managed Services
Trust is our currency. HT.Con is the experienced operational partner multinational IT organisations rely on to reduce risk, maintain compliance, and keep complex infrastructure running — so your leadership can focus on strategic growth.
- Proactive IT Monitoring and Maintenance
- Help Desk and Technical Support
- Data Backup and Disaster Recovery
- Security and Compliance
- Vendor Management and Procurement
- Outsourcing Services
At HT.Con, trust isn’t a tagline — it’s the operational foundation of our managed services. We partner with multinational organisations and complex IT environments where uptime, security and regulatory compliance are non-negotiable. Our teams combine enterprise-grade processes, cross-border delivery experience and a measured focus on reducing operational risk so your business can scale with confidence.
Why global enterprises trust HT.Con
- Proven track record managing complex environments for multinational corporations and large IT organisations
- ISO 27001 aligned processes, GDPR-aware operations, and formal security controls
- Strategic partnerships with leading technology vendors and cloud providers
- 24/7 Network Operations Center (NOC) and Security Operations Center (SOC) with global coverage
- Measurable outcomes: high client retention, SLA-backed performance, and demonstrable reduction in incident impact
Proactive IT Monitoring and Maintenance
Our monitoring and maintenance services are designed for enterprise scale — delivering early detection, measurable risk reduction, and executive-level reporting. We tailor thresholds and escalations to your business criticality and use a combination of automated telemetry and human analysis to prevent incidents before they affect operations.
Enterprise focus:
- Global, 24/7 monitoring with regional coverage and follow-the-sun escalation
- Custom SLAs aligned to business impact (RTO/RPO-informed)
- Automated alerting integrated with runbooks and on-call rotations
- Capacity planning, performance tuning and change-window coordination with governance processes
Help Desk and Technical Support
Our enterprise help desk operates as an extension of your organisation: multilingual, process-driven, and tightly integrated with your incident and change management. We deliver consistently measured user experience through strict SLAs, knowledge-managed triage, and clear escalation pathways to specialized engineering teams.
Enterprise capabilities:
- Multi-tier support model with global regional hubs
- SLA-driven response and resolution targets with transparent reporting
- Knowledge base, single sign-on integrations, and identity-aware access controls
- On-demand specialist escalation for complex platforms and custom applications
Data Backup and Disaster Recovery
Business continuity for multinational companies requires validated, repeatable recovery processes. HT.Con designs backup and DR programs to meet enterprise RTO/RPO objectives, jurisdictional data residency constraints and compliance obligations — with regular testing and transparent verification.
Enterprise features:
- Encrypted backups, geo-redundant storage and policy-driven retention
- Automated failover planning and documented runbooks for critical services
- Regular recovery rehearsals and compliance-oriented reporting
- Hybrid and cloud-native recovery strategies to match your infrastructure
Security and Compliance
We treat security as a core managed service. HT.Con provides prevention, detection, and response tailored to enterprise risk profiles, combined with governance and compliance controls required by multinational operations.
Enterprise security:
- 24/7 threat monitoring and coordinated SOC workflows
- Vulnerability management, penetration testing and secure configuration baselines
- Regulatory alignment (GDPR, industry-specific standards) and audit support
- Incident response playbooks, forensic readiness, and remediation services
Vendor Management and Procurement
For large organisations, managing supplier ecosystems is critical. HT.Con brings procurement discipline, vendor performance management and contract governance to ensure suppliers meet security, financial and operational expectations.
Services include:
- Strategic sourcing and RFP management with enterprise evaluation criteria
- Contract negotiation and SLA alignment across global suppliers
- Ongoing vendor oversight, cost optimisation and performance reporting
- Coordination of multi-vendor technical integrations and operational handoffs
Outsourcing Services
We provide flexible, governed outsourcing models that let you retain control while offloading day-to-day operations. Our managed teams integrate with your governance model and provide predictable capacity for growth, peak demand and transformation projects.
Why enterprises choose our outsourcing:
- Flexible engagement models (dedicated teams, managed projects, outcome-based)
- Clear governance, reporting and executive dashboards
- Onboarding playbooks, security vetting and knowledge transfer processes
- Global resourcing capability paired with local compliance awareness
By choosing HT.Con as your managed services partner you gain a proven advisor and operator — a team that earns and keeps trust through measurable outcomes, disciplined processes and enterprise-grade professionalism. Reach out to discuss how we can design a managed services partnership that protects your business, reduces operational risk, and supports your international growth.